The cost of running a modern car can be expensive so it’s worth knowing we live in a world of choice even when it comes to running a car.
Most people still think that a newer car must go back to the franchised dealer for service and repair. This is simply not true! Don’t take my word for it though; there is actually a European Law in place that enables motorists to have the work done at certain quality independent garages like Motor Marque
The dealers are still telling people otherwise and fighting to tie people down but it’s not working, many motorists are unimpressed with the crystal palaces, cold clinical waiting areas and sometimes less than warm staff. Instead car drivers are looking at a sensible alternative, the up and coming modern independent garage.
We are not talking about the spit and sawdust workshops of days gone by but a breed of forward thinking businesses that are offering the same quality of workmanship (and in many cases the same technicians) as the main dealers. Independents have a huge advantage; they lack the complacency of the main agent and these quality independents working for a hard-earned reputation. Most of their business is by word of mouth, which after all is the closest thing to a guarantee of quality you can get. Simply put; Dealers think you will come back because they have made you feel like you should. Motor Marque customers come back out of choice because of the experience they have.
Quality independent garages are often leading the way in customer service too. Meaning you get even more ‘bang for your buck’! If you choose Motor Marque instead of a main dealer not only will you get the same or better quality workmanship carried out, as you would expect, but you would get the added value of excellent service. Our aim is to delight not just satisfy our customers.
The chance of building a good trusting relationship with a less corporate company can be invaluable too when it comes to being assured that your car is in safe hands and get the work it really needs and no more. Many drivers tell me they feel undervalued by the main dealer and now they know there is an alternative they never look back, they are now valued Motor Marque customers.