Five very short years ago on the 31st October 2007 I officially opened the doors here at our West Park site. It was an exciting time, after operating in Chapel Allerton for the 8 years previously I realised we were going to have to do something special to keep our customers coming in. We were we three miles or so away from our previous Well Lane location and had much bigger premises to fill. After investing everything I had and quite a bit more in the new site, it simply had to work or I would have lost my house!
I came up with idea of a shuttle service, to get customers back home or to work after they’d dropped their car off, and of course pick them up. I sourced and provided a fleet of four courtesy cars. I used our lovely new premises to provide a clean waiting area for our customers and thankfully everything just came together!
I cannot thank our loyal customers enough, not only have they stayed with us but having worked in different businesses before my own, I can honestly say our customers are the nicest bunch of people you could hope to work with. Some have become good friends, in fact one of my earliest customers after starting Motor Marque, all those years ago in 1997, was my Best Man at my wedding! Thanks Jake!
I believe our customers appreciate what we are about and I insist they are delivered exceptional service and dealt with greatest respect. Without our customers we are nothing and we want to give great service time and time again, I really hope it shows.
Five years on I am just as determined to grow Motor Marque, since I opened our West Park site we have quadrupled our customer base and we have four times the staff, the service is better than ever with new courtesy cars on the horizon and a newly refurbished reception area.
I would love the opportunity to open another Motor Marque in the area so we can provide even more good service to people. I am determined to show that there is a different way of doing business and dealing with people, going to the garage doesn’t have a to be a painful experience!
Thank you for all your support and I am looking forward to the next five years.