We understand this carries a level of responsibility, rest assured the safety of you, our customers and our team is paramount. We balanced the decision on everyone's need for safe essential transport. We have a Zero Contact Service System in place, like many businesses we have had to adapt and change the way we operate.
We operate to timed slots, please try to adhere to these to ensure we have only one customer in our office at one time. If you need to change the time or are late please let us know and, of course we will be flexible.
When you bring your vehicle in please ensure the locking wheel key and service book (if required) are out on the passenger seat.
Ensure your key is just the key we need and has no keyrings, other keys or fobs attached.
When you arrive, use the parking and when approaching the office reception please check there is no one else already in. If so, please wait in your car or outside until they have left.
Once inside approach the marked drop off zone and leave your key on the desk, please don't be offended our team will remain clear and discuss any additional requirements with you.
When you have left, we will disinfect your key, fully protect your vehicle, using shrink wrap on the control surfaces and seat covers before working on it.
All communication will be over the phone or email and when your vehicle is ready we will email you the invoice. Please pay by bank transfer, the details are on the invoice or if you cannot access online banking, we can take payment over the phone by card, although this is much less secure.
When you collect your vehicle the same procedure is carried out in reverse. We will remove the protection from the vehicle, disinfect your key and stand clear while you collect the key from the desk.
If your vehicle needs an MOT you'll probably be aware of the government's extension scheme. This means that if your MOT is due after the 30th March you can use your vehicle on the road for a maximum of 6 months from its expiry. During this time you can tax the vehicle online, although some have reported issues with this, and your insurance 'should' be valid.